Yes indeed, it appears that AT&T cellular customers in the Big Apple haven’t been able to make or receive phone calls from anyone since early Thursday morning, reports NBC New York. An AT&T rep blamed the outage on a “software upgrade,” the story adds.
Text messages and 3G data service still seemed to work as of about 8:30 a.m. ET, but for now … no voice calling, at all. Great.
Anyone else in New York having trouble making calls on AT&T?
Update (9:45 a.m. ET): Here’s an official statement I just received from an AT&T spokesperson:
Due to a software issue that occurred during routine maintenance activities, some customers on Long Island may be experiencing 3G wireless voice service disruption. We are currently working to move some 3G voice traffic to our 2G network to restore service to our customers while we resolve the 3G voice issue. We will provide more information as it becomes available and apologize for any inconvenience to our customers.
The spokesperson added that the outage is “not affecting Manhattan,” by the way. (True?)
Update #2 [11 a.m. ET]: AT&T service appears to be returning to normal. I’ve also received a new statement from AT&T, which is now saying that Manhattan (or “parts” of it, anyway) was affected by the outage:
Due to a software issue that occurred during routine maintenance activities, some customers on Long Island and in parts of Brooklyn, Queens, and Manhattan may have experienced 3G wireless voice service disruption earlier this morning. The issue has since been resolved, and all service is running normally at this time. We apologize for any inconvenience to our customers.
So, anyone still having trouble?